Frequently Asked Questions

Your guide to shopping the latest trends at Chemist Warehouse Fashion.

How long does shipping take for fashion items?

Standard shipping typically takes 3-7 business days, while express shipping options are available for delivery within 1-2 business days across most metropolitan areas.

What is your return policy for apparel and footwear?

We offer a 30-day return policy on all unworn fashion items with original tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned unless faulty.

How do I know which size to order?

Each product page features a detailed size guide link. We recommend measuring yourself and comparing your results to our brand-specific charts to ensure the perfect fit.

Are the designer brands sold on your site authentic?

Absolutely. Chemist Warehouse sources directly from authorized distributors and brand partners to guarantee that every item in our fashion collection is 100% authentic.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and buy-now-pay-later services.